The FAQ.Do you ship to >insert country
here<? Yes, we do. We ship to every country in the world, except Japan. Can you get >insert tool here<? Yes, we can. If you know what the tool is, we can and will get it for you. We cannot guarantee that our price will be competitive, although we will try to make it so. Where this policy works best is when trying to find difficult to find items. If it's available, we are in Japan and can obviously get it, no matter what it might be. Some restrictions may apply, but generally there should be no problems in sending out nearly anything. I don't know. But the store software can calculate an accurate estimate for you. All you need to do is place the items you wish to purchase into the shopping cart. At the bottom of the shopping cart page there is a shipping estimator that will offer you an accurate estimate of the shipping costs of your chosen items by various methods of shipping. How do I pay for the items? We exclusively use Paypal for all
payments. This means you can use your Paypal balance to pay for
orders or if you do not have a Paypal account, you can also use a
credit card. You will be given a choice when asked for payment. All items are priced in Japanese Yen, but you can select a different currency in the top right corner of every page or in the drop down menu in the left side tool bar. If you choose a currency other than
Japanese Yen, then the store will calculate the price in your
currency for you. This calculation is based on the European Union
Central Bank's official currency exchange rate, updated automatically
every day. From one day to the next, the price may change slightly
depending on the official exchange rate. (Occasionally, we need to adjust the price of items but we try to keep this to a minimum.) Why was the packaging opened? We check every item before it ships out to ensure it is complete and undamaged. Sending an item half way around the world is no small undertaking, and sending an item that is damaged before it leaves doesn't make much sense. Some items are better shipped when broken down and usually this entails opening the packaging. We could leave these items intact, but the shipping cost would increase and the risk of shipping damage is also increased. Can you send my order as a gift? We can, but only in cases where the order is obviously a gift for someone other than the purchaser. If the order is for yourself and you wish to avoid customs duty, we have found that most countries have quite reasonable customs regulations and we can break up an order into several parts, shipped as independent orders to keep each shipment under the established limits of personal import of your country, within reason. Having accurate paperwork also speeds
up the customs processing, so we believe honesty is the best policy. How accurate is the shipping estimator? In our experience it is as accurate as can be expected. The value it applies for shipping is exactly correct 50% of the time. The remainder of estimates are either higher or lower than the actual cost of shipping. If you are overcharged for shipping, we will always refund the difference. If you are undercharged, we will cover the shortfall. (I like to know how much shipping will cost before I place an order, so we make extra effort to make sure this part of the store works as well as it can.) Because we are based in Japan, we have ready access to everything that is available here, not what a distributor wishes to let us sell. In the case of few choices, it is a case of 'limited perceived interest'. That simply means we have focused on areas where interest is greater. Whenever possible, we will give more attention to a given area if someone asks so please do if you find our choices lacking in variety. No, we can't. Please do not ask, as the answer will always be a flat, simple and unchanging “no”. We get asked to do this occasionally, so the answer is included here to prevent any further misunderstanding.
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